Refund policy

You can return most unused items within 14 days of delivery for a refund. Diwali gift sets, food items and anything used or opened can't be returned unless they arrived damaged or wrong.

Returning an item

  1. Message us within 14 days of delivery at sales@kamayagrp.com or on WhatsApp at +971 54 442 2075, with your order number and the items you want to return.
  2. We'll confirm the return and send you the return address.
  3. Send the items back unused, unlit and unopened, in their original packaging with all seals intact.
  4. You arrange and pay for return delivery. Please use a tracked service, as we can't refund items that don't reach us.

What can't be returned

  • Diwali and other gift sets that include almonds, dates or other food
  • Candles that have been lit, and fragrance oils, room sprays or reed diffusers that have been opened
  • Gift wrapping
  • Items returned more than 14 days after delivery

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, tell us within 48 hours of delivery and send photos of the item and its packaging. We'll send a replacement or give you a full refund, including delivery costs. You don't pay to return these items.

Refunds

  • We check returned items when they arrive and email you to confirm the refund.
  • Card and online payments are refunded to the original payment method. Your bank may take up to 10 business days to show it.
  • Cash on delivery orders are refunded by bank transfer to an account in your name.
  • The original delivery fee isn't refunded, unless the item was damaged, faulty or wrong.
  • The refund includes the 5% VAT you paid on the returned items.

Exchanges

We don't do direct exchanges. Return the item for a refund and place a new order for what you'd like instead.