PRIVACY POLICY

PRIVACY POLICY

1. Introduction:

  1. Kamaya respects your privacy and is committed to protecting your personal data in accordance with applicable laws of the United Arab Emirates, including the UAE Personal Data Protection Law.
  2. By accessing or using our website, you consent to the collection and use of your information as outlined in this Policy.

2. Data We Collect:

Kamaya may collect the following categories of personal data:
  1. Identity & Contact Information
    1. Name
    2. Email address
    3. Phone number
    4. Delivery and billing address
  2. Transactional Information
    1. Order details
    2. Purchase history
    3. Payment confirmations
    4. Note: Payment details are processed securely via third-party payment providers. Kamaya does not store full card details.
  3. Technical & Usage Data
    1. IP address
    2. Browser type
    3. Device information
    4. Website interaction data

3. Purpose of Data Collection:

Your data is collected and processed for the following purposes:

  1. Order processing and fulfilment
  2. Customer communication and support
  3. Delivery coordination
  4. Fraud prevention and security
  5. Improving website functionality and user experience
  6. Compliance with legal and regulatory requirements

4. Legal Basis & Consent:

  1. By using Kamaya’s website and placing orders, you:
  2. Provide explicit consent for data collection and processing
  3. Acknowledge that such processing is necessary for contract performance
  4. Where required, Kamaya may seek additional consent for specific activities.

5. Data Sharing:

Kamaya may share personal data only with:
  1. Logistics and delivery partners
  2. Payment gateway providers
  3. Technology service providers (hosting, analytics)
  4. All such parties are required to maintain confidentiality and use data solely for the intended purpose.
  5. Kamaya does not sell or trade personal data.

6. Data Retention:

Kamaya retains personal data:
  1. For as long as necessary to fulfil the purposes outlined above
  2. To comply with legal, tax, and regulatory requirements
  3. To resolve disputes and enforce agreements
  4. Data may be retained for a reasonable period even after transaction completion.

7. Customer Rights:

Subject to applicable UAE law, customers may:
  1. Request access to their personal data
  2. Request correction of inaccurate data
  3. Request deletion of data (where legally permissible)
  4. Object to certain processing activities
  5. Requests may be submitted to: sales@kamayagrp.com
  6. Kamaya reserves the right to verify identity before processing such requests.

8. Data Security:

Kamaya implements appropriate technical and organizational measures to protect personal data from:
  1. Unauthorized access
  2. Loss or misuse
  3. Alteration or disclosure
  4. However, no digital system is completely secure, and users acknowledge this inherent risk.

9. Cookies & Tracking:

Kamaya uses cookies and similar technologies to:
  1. Enhance user experience
  2. Analyze website performance
  3. Improve services
  4. Users may control cookie preferences via browser settings.

10. Third-Party Links:

  1. Kamaya’s website may contain links to third-party platforms.
  2. Kamaya is not responsible for the privacy practices of such external sites.

11. International data Transfers:

Where required, data may be processed outside the UAE through trusted service providers. Kamaya ensures that appropriate safeguards are in place.

12. Marketing Communications:

Kamaya may send promotional communications to the users. Users may opt out at any time

13. Limitation of Liability:

To the extent permitted by law, Kamaya shall not be liable for:
    1. Unauthorized access caused by factors beyond its control
    2. Technical breaches not attributable to negligence

14. Updates to Policy:

Kamaya reserves the right to update this Privacy Policy. Continued use of the website constitutes acceptance of any updates.

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